AstroGD - Issues with Channel filter bot – Incident details

All systems operational

Issues with Channel filter bot

Resolved
Major outage
Started about 1 year agoLasted about 2 hours

Affected

Software

Major outage from 7:51 AM to 9:28 AM

Channel filter

Major outage from 7:51 AM to 9:28 AM

Updates
  • Resolved
    Resolved

    We have completed the cleanup and confirmed the bot is fully operational again. Thanks for your patience, this incident has been resolved.

  • Monitoring
    Monitoring

    We have developed and implemented a fix for the second issue. The bot is running again and we are in the process of cleaning up and ensuring the bot is functional again

  • Update
    Update

    We have fixed the database error but encountered another error with data entity metadata not being available to our application. We are working on a fix for this

  • Identified
    Identified

    We have identified the issue to be caused by an automated database version upgrade. We are in the process of fixing the issues and checking if other services are affected as well

  • Investigating
    Investigating

    We are currently investigating reports by our monitoring service that our channel bot is experiencing issues.
    We have confirmed the bot to not be responding to interactions and are in the process to search for the root cause.