AstroGD Status - Incident history

Server - Minerva isn't accessible at the moment (automated)

2025-08-01T16:38:53.018+00:00

Type: Incident

Duration: 1 hour and 52 minutes

Affected Components: Minerva

Aug 1, 16:38:53 GMT+0
Investigating - Server - Minerva cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 1, 18:31:10 GMT+0
Resolved - Server - Minerva is now operational! This update was created by an automated monitoring service..

Scheduled maintenance

2024-09-20T14:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Link Shortener, Homepage, Janus, Spoiler, Assets, Cloud, Update

Sep 20, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 14:00:00 GMT+0
Identified - Our hosting provider scheduled maintenance on some of our services for Friday, 20\. September 2024 between 4pm and 8pm CEST. During this timeframe, some of our services may not be available..

Sep 20, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled automatic updates

2024-05-14T03:00:00.000+00:00

Type: Maintenance

Duration: 15 minutes

Affected Components: Minerva, Welcome Bot, Channel filter, H0nde Ban, Single Sign On, Merkur, Blog, Support

May 14, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 03:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services. Automatic updates are typically installed at 5:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

May 14, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled automatic updates

2024-05-01T03:00:00.000+00:00

Type: Maintenance

Duration: 15 minutes

Affected Components: Minerva, Welcome Bot, Channel filter, H0nde Ban, Single Sign On, Merkur, Blog, Support

May 1, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

May 1, 03:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services. Automatic updates are typically installed at 5:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

May 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Scheduled automatic updates

2024-04-15T03:00:00.000+00:00

Type: Maintenance

Duration: 15 minutes

Affected Components: Minerva, Welcome Bot, Channel filter, Merkur, H0nde Ban, Single Sign On, Blog, Support

Apr 15, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 03:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services. Automatic updates are typically installed at 5:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

Apr 15, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

Network outage on one of our servers

2024-02-14T13:35:37.827+00:00

Type: Incident

Duration: 7 hours and 7 minutes

Affected Components: Welcome Bot, Channel filter, Merkur, H0nde Ban, Support, Blog

Feb 14, 14:26:16 GMT+0
Monitoring - Access seems to be restored for now, and we are seeing the alerts have stopped in our monitoring software. We are continuing to monitor the situation and will post an update if something changes. Again, sorry for any inconvenience caused.

Feb 14, 20:42:11 GMT+0
Resolved - This incident has been resolved.

Feb 14, 14:05:03 GMT+0
Monitoring - [Our hosting provider has published an update to their status page,](https://www.netcup-status.de/2024/02/netzwerkstoerung-6/) confirming our suspicion: > We are currently receiving reports of a disruption in our network with potentially various effects. We are currently analyzing the situation and will provide further information here. At the moment, there is nothing else we can do except wait for our hosting provider to resolve their network issues. The link provided may not be accessible due to websites of the hosting provider also being unavailable. We are continuing to monitor the situation and check if other services become unavailable as well. We are again very sorry for any inconvenience this issue causing!.

Feb 14, 13:35:37 GMT+0
Investigating - We are currently investigating issues regarding our server, Merkur. It seems like there is an ongoing issue with our hosting provider. We'll update this incident as soon as we have insights on what's happening.

Feb 14, 14:46:33 GMT+0
Monitoring - Network still seems to be unstable with some connection issues. We'll continue to monitor. Meanwhile, our hosting provider has published an update to the incident and confirmed this is still ongoing: > We are still actively working on the analysis and correction. Unfortunately, the status page was temporarily unavailable. This should not happen again. However, we will continue to provide information in our forum here: > > [Source link](https://www.netcup-status.de/2024/02/netzwerkstoerung-6/).

Feb 14, 13:51:26 GMT+0
Identified - We have identified this issue to likely be an issue with the network of our hosting provider, as our server seems to be running uninterrupted and is sporadically accessible. We are currently trying to get in touch with our hosting provider to resolve this issue. Furthermore, we're sorry for any inconvenience.

Feb 14, 15:12:04 GMT+0
Monitoring - Our hosting provider updated their incident report again and the network outages seem to be resolved for now. We'll continue to monitor for a bit longer, but all services should be fully operational again: > We have currently been able to resolve the issue. We are currently continuing to actively monitor the situation and will only set this message to "fixed" when we are certain that the error has been resolved. [Source link](https://www.netcup-status.de/2024/02/netzwerkstoerung-6/) Thanks for your patience, and sorry for any inconvenience caused.

Minerva is down

2023-11-23T07:17:32.734+00:00

Type: Incident

Duration: 20 minutes

Affected Components: Minerva, Single Sign On, Homepage, Cloud

Nov 23, 07:17:32 GMT+0
Investigating - We are currently investigating downtime of one of our servers after a sheduled reboot. Our monitoring systems in place are informing us about downtime since the reboot so it is very likely linked to that. We'll udate this incident once we know more..

Nov 23, 07:37:30 GMT+0
Resolved - We have identified the issue coming from our nginx reverse proxy running on Minerva as it seemed to be failing. In the logs we found nginx complaining about the "server names hash bucket size". [More on that in this gist](https://gist.github.com/muhammadghazali/6c2b8c80d5528e3118613746e0041263). The reboot of our system led to nginx performing a reload after a config change that lead to the error. We increased the bucket size as suggested and got nginx back up again. Our monitoring tools suggest that everything is back online again and we confirmed that. Thanks for your patience and sorry for any inconveniance caused..

Server - Minerva isn't accessible at the moment (automated)

2023-11-11T19:54:12.323+00:00

Type: Incident

Duration: 3 hours and 27 minutes

Affected Components: Minerva

Nov 11, 19:57:38 GMT+0
Resolved - Server - Minerva is now operational! This update was created by an automated monitoring service..

Nov 11, 19:54:12 GMT+0
Investigating - Server - Minerva cannot be accessed at the moment. This incident was created by an automated monitoring service..

Issues regarding account creation and password resets

2023-10-27T21:00:00.000+00:00

Type: Incident

Duration: 1 day

Affected Components: Single Sign On

Oct 28, 20:55:48 GMT+0
Monitoring - The fix has been released and deployed. We are monitoring the results and will be re-enabling all features once we confirm the issue has been resolved..

Oct 27, 21:00:00 GMT+0
Identified - We are aware of an issue affecting our single sign-on service that prevents the software from sending emails. Since this is required for both password resets and account creation, these options are currently unavailable. We are waiting for a patch from the software developer, which is expected to be available tomorrow at 19:00 UTC..

Oct 28, 21:00:18 GMT+0
Resolved - We have confirmed the update resolved all issues. Functionality has been restored and everything is operational again. Thanks for your patience.

Server - Minerva isn't accessible at the moment (automated)

2023-10-21T23:23:01.664+00:00

Type: Incident

Duration: 8 hours and 27 minutes

Affected Components: Minerva

Oct 21, 23:23:01 GMT+0
Investigating - Server - Minerva cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 21, 23:31:28 GMT+0
Resolved - Server - Minerva is now operational! This update was created by an automated monitoring service..

Issues with Channel filter bot

2023-09-16T07:51:29.159+00:00

Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: Channel filter

Sep 16, 09:24:49 GMT+0
Monitoring - We have developed and implemented a fix for the second issue. The bot is running again and we are in the process of cleaning up and ensuring the bot is functional again.

Sep 16, 07:51:29 GMT+0
Investigating - We are currently investigating reports by our monitoring service that our channel bot is experiencing issues. We have confirmed the bot to not be responding to interactions and are in the process to search for the root cause..

Sep 16, 07:56:41 GMT+0
Identified - We have identified the issue to be caused by an automated database version upgrade. We are in the process of fixing the issues and checking if other services are affected as well.

Sep 16, 08:43:00 GMT+0
Identified - We have fixed the database error but encountered another error with data entity metadata not being available to our application. We are working on a fix for this.

Sep 16, 09:28:44 GMT+0
Resolved - We have completed the cleanup and confirmed the bot is fully operational again. Thanks for your patience, this incident has been resolved..

Webhosting experiencing downtime

2023-09-14T07:09:29.883+00:00

2023-02-16T21:36:59.008+00:00

Type: Incident

Duration: 4 days, 19 hours and 9 minutes

Affected Components: Janus, Spoiler, Assets, Link Shortener, Status Redirect, Update, Cloud, Homepage

Feb 21, 16:46:04 GMT+0
Resolved - This incident has been resolved.

Feb 16, 21:36:59 GMT+0
Investigating - We are investigating issues regarding one of our hosting servers. Visitors may experience higher loading times, partially loaded websites, timeouts, 50x error messages or similar. We are in contact with our hosting provider to find a solution for this issue..

Feb 17, 20:13:29 GMT+0
Monitoring - It seems like our hosting provider has adressed the issue on their side today. Our monitors report normal behavior again and all websites seem operational but we will keep monitoring for a while to ensure this incident has been resolved..

Websites - Homepage isn't accessible at the moment (automated)

2023-02-16T21:25:10.666+00:00

Type: Incident

Duration: 3 hours and 39 minutes

Affected Components: Homepage

Feb 16, 21:25:10 GMT+0
Investigating - Websites - Homepage cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 16, 21:28:49 GMT+0
Resolved - Websites - Homepage is now operational! This update was created by an automated monitoring service..

Websites - Homepage isn't accessible at the moment (automated)

2023-02-16T21:09:36.491+00:00

Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: Homepage

Feb 16, 21:09:36 GMT+0
Investigating - Websites - Homepage cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 16, 21:12:58 GMT+0
Resolved - Websites - Homepage is now operational! This update was created by an automated monitoring service..

Websites - Homepage isn't accessible at the moment (automated)

2023-02-16T20:48:19.217+00:00

Type: Incident

Duration: 8 hours and 35 minutes

Affected Components: Homepage

Feb 16, 20:48:19 GMT+0
Investigating - Websites - Homepage cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 16, 20:56:53 GMT+0
Resolved - Websites - Homepage is now operational! This update was created by an automated monitoring service..

Scheduled automatic updates

2022-11-25T04:00:00.000+00:00

Type: Maintenance

Duration: 10 minutes

Affected Components: H0nde Ban, Blog, Welcome Bot, Merkur, Channel filter, Support, Minerva

Nov 25, 04:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services.
Automatic updates are typically installed at 5:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

Nov 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 04:10:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled automatic updates

2022-11-03T02:00:00.000+00:00

Type: Maintenance

Duration: 15 minutes

Affected Components: H0nde Ban, Blog, Welcome Bot, Minerva, Support, Merkur

Nov 3, 02:15:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 3, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 02:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services.
Automatic updates are typically installed at 3:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

Scheduled maintenance

2022-02-23T18:00:00.000+00:00

Type: Maintenance

Duration: 10 minutes

Affected Components: Support, Merkur, Blog, Welcome Bot, H0nde Ban

Feb 23, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 18:09:57 GMT+0
Completed - Maintenance has been completed. All systems are operational again.

Feb 23, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 18:00:00 GMT+0
Identified - We are scheduling maintenance for one of our servers.
Affected services may not be available during the maintenance or might be affected by degraded performance..

Scheduled automatic updates

2022-01-15T02:00:00.000+00:00

Type: Maintenance

Duration: 14 hours and 17 minutes

Affected Components: H0nde Ban, Welcome Bot

Jan 15, 02:00:00 GMT+0
Identified - We are scheduling automated updates for some of our services.
Automatic updates are typically installed at 3:00 am CET and should be done after 10 minutes. The affected services will shut down during the automated update process and restart after completion..

Jan 15, 16:17:16 GMT+0
Completed - Maintenance finished without issues tonight 👍.

Cloud updates

2021-10-21T10:44:46.509+00:00

Type: Maintenance

Duration: 10 minutes

Affected Components: Cloud

Oct 21, 10:44:46 GMT+0
Identified - We are planning for a scheduled maintenance to update our cloud services to the latest version..

Oct 21, 10:45:34 GMT+0
Identified - Maintenance is now in progress..

Oct 21, 10:55:04 GMT+0
Completed - Maintenance has completed successfully..

Statuspage migration

2021-09-27T20:00:00.000+00:00

Type: Maintenance

Duration: 3 days and 35 minutes

Affected Components: Status Redirect

Sep 27, 21:12:34 GMT+0
Completed - Maintenance has completed successfully. Our new statuspage is now available at [status.astrogd.eu](https://status.astrogd.eu) or [astrogd.instatus.com](https://astrogd.instatus.com).

Sep 27, 20:00:00 GMT+0
Identified - We are currently migrating to instatus. Our subdomain is therefore not available at all time.

Sep 27, 21:09:07 GMT+0
Identified - Maintenance is now in progress..